The Inconvenient Truth About Death

I know a friend who lost a loved one and her pastor came over to offer her some comfort, the same one who preaches the unsaved will be condemned to hell. It seems pastors can't get it straight. They condemn to hell the unsaved but comfort people with false hopes when it's convenient. They preach only a few will be saved but turn around and comfort their parishioners by telling them they will see all their loved ones again. Which is it?